Customer Satisfaction Surveys

How can charity facilities managers use customer satisfaction surveys to gain practical insights into their effectiveness? This meeting explored the options.

A person filling out a survey form.

How do you discover what staff and volunteers think? (Photo: Donnell King via Flickr, public domain)

Good facilities management can make a significant contribution to a charity's operational effectiveness. But how do you know whether your FM is delivering what your stakeholders want?

Satisfaction surveys are a useful tool for measuring how well FM is delivering.

By instituting year-on-year surveys, facilities managers can identify areas for improvement and monitor performance.

We will discuss how CFM Group members are surveying their stakeholders and how they are using the results.

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Note: We reported back on the meeting in our article about Customer Satisfaction Surveys for Facilities Management.


Our thanks to World Animal Protection UK for hosting this event.