Customer Satisfaction Surveys

How can charity facilities managers use customer satisfaction surveys to gain practical insights into their effectiveness? This meeting explored the options.

A person filling out a survey form.

How do you discover what staff and volunteers think? (Photo: Donnell King via Flickr, public domain)

Good facilities management can make a significant contribution to a charity's operational effectiveness. But how do you know whether your FM is delivering what your stakeholders want?

Satisfaction surveys are a useful tool for measuring how well FM is delivering.

By instituting year-on-year surveys, facilities managers can identify areas for improvement and monitor performance.

We will discuss how CFM Group members are surveying their stakeholders and how they are using the results.


Note: We reported back on the meeting in our article about Customer Satisfaction Surveys for Facilities Management.

Our thanks to World Animal Protection UK for hosting this event.